Overview

Cancellation and Refund Policy for Pipihiri Terracotta Handicraft Website:

Cancellation Policy:

  1. Cancellation Period: Customers can cancel their order within 24 hours of placing it. After this period, cancellations will not be accepted.
  2. Cancellation Process: To cancel an order, customers must contact our customer service team via email or phone and provide their order details.
  3. Refund Eligibility: Orders cancelled within the specified period will be eligible for a full refund.
  4. Refund Timeframe: Refunds will be processed within 7-10 business days from the date of cancellation. The amount will be refunded to the original payment method used for the purchase.

Refund Policy:

  1. Defective or Damaged Products: If customers receive defective or damaged products, they must notify us within 48 hours of receiving the order. We may request video of unboxing as an evidence to assess the damage.
  2. **Return Process: we do not have a return and exchange policy. We will only allow refund and exchange on broken or damage products.
  3. Refund Options: Customers can choose to receive a refund or exchange for the defective or damaged product. Refunds will be issued to the original payment method used for the purchase.
  4. Refund Timeframe: Refunds for defective or damaged products will be processed within 7-10 business days from the date of receiving the returned item.
  5. Non-Receipt of Order: If customers do not receive their order within the estimated delivery timeframe, they must contact us immediately. We will investigate the issue and provide a refund if the order cannot be delivered.

Note: Terracotta handicrafts are unique and handcrafted items, so slight variations in color, size, and design may occur. We strive to provide accurate product descriptions and images to minimize any discrepancies. However, if customers have any concerns or questions about their purchase, they can contact our customer service team for assistance.

Need help?

Contact us at [email protected] for questions related to refunds and returns.